Terms of service
These terms govern the monitoring service provided by ClauseWindow. They are deliberately short and in plain language. If anything here is unclear, ask before you subscribe rather than after.
01What we do
You send us your vendor contracts. We read them, record the renewal date, the notice period, the price escalator and the termination terms of each, and quote the clause each date comes from with its page number. We then alert you ahead of every notice deadline, with a drafted cancellation or renegotiation letter you can send yourself.
We check every date by hand against the source document before it reaches you. We will tell you when a contract does not state something rather than estimating it.
02What we need from you
- Complete copies of the contracts, including schedules and amendments. We can only work from what you send us.
- Confirmation that you are entitled to share them with us.
- New or amended agreements when they are signed. A contract we have never seen cannot be monitored.
- A working email address that a real person reads.
03Fees and payment
The fee is whatever is stated on your subscription at the time you sign up. Payment is handled by Polar as merchant of record — your contract for the payment itself is with them, and any applicable sales tax, VAT or GST is theirs to handle and will appear on their receipt.
Fees are payable in advance. If a payment fails, we will tell you and give you a reasonable chance to fix it before pausing the service. We will always tell you before we stop monitoring anything.
We may change the fee with 30 days' written notice. If you do not accept the new fee you may cancel before it takes effect and pay nothing further.
04What this service is not
This is not legal advice, and we are not your lawyers. We report dates and quote contractual terms. We do not advise on whether a clause is valid or enforceable, we do not interpret disputed wording, and we do not negotiate on your behalf. Anything contested should go to a qualified lawyer in your jurisdiction.
We also do not send notice for you. Every cancellation or renegotiation letter we draft is yours to review, sign and send. The decision, and the sending, are always yours.
05Accuracy, and what happens if we get something wrong
We take accuracy seriously and check every date by hand. Even so, we may make a mistake, and contracts sometimes contain ambiguous or contradictory terms.
Every alert and every Window Map cites the clause and page it came from precisely so you can verify it. You remain responsible for your own contracts and for the decisions you take about them. Please do check anything you intend to act on.
If we discover an error, we will tell you immediately and in writing, with the correction and where it came from. We will not wait for you to find it.
06Confidentiality
We treat everything you send us as confidential. We do not share it with anyone except the service providers needed to deliver the service, described in our privacy notice. We will sign a mutual non-disclosure agreement on request, at no charge, before you send anything.
If you tell us that contract text must not be processed by a third-party AI provider, say so before sending, and we will read those documents manually instead.
07Liability
Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.
Subject to that: our total liability to you for any claim is limited to the fees you paid us in the twelve months before the claim arose. We are not liable for indirect or consequential loss, for loss of profit, or for the cost of a contract that renewed.
That last point is the important one, so it should be plain: we are a warning system, not an insurance policy. If a contract renews — because we made a mistake, because you did not act on an alert, or because the contract was never given to us — the cost of that renewal is not something we can carry. Price the service accordingly, and treat our alerts as one control among several rather than your only one.
08Ending the service
You can cancel at any time, with no notice period and no cancellation fee. You keep everything we have already given you. We will not bill you again after you cancel, and we will not make you ask twice.
We may end the service with 30 days' notice, refunding any period you have paid for and not received. We may end it immediately if the service is used unlawfully.
Within 30 days of the service ending we delete your contracts and derived data, apart from invoices and payment records that tax law requires us to keep. Ask and we will confirm the deletion in writing.
09Governing law
These terms are governed by the laws of [country not yet set], and its courts have jurisdiction. If you are a consumer rather than a business, this does not remove any rights you have under the mandatory law of your own country.
10Contact
Questions, complaints, or anything you think is unfair here: [contact email not yet set]. We would rather hear it directly.